Leave us a message and we'll get back to you as quickly as we can

The team is available Monday-Sunday 8am - 1pm EST

Cubitts (US)

What is your return policy?

How can I make a return?

How can I request an exchange?

Can I return an online order in-store?

How long will the refund take to hit my account?

Can I return a bespoke or personalised product?

Can I return an unused gift card?

Returns and Exchanges

How much does shipping cost?

How will my order be delivered?

What customs or import taxes are payable?

Shipping and lead times

Where do I upload my prescription?

Can I order frame only?

Can I try frames at home?

What happens after I order?

What if I have a strong prescription?

Do you accept employee eye care vouchers?

Why do you need my pupillary distance (PD) measurement?

How old do I have to be to order prescription spectacles?

Can I order prescription sunglasses?

How can I pay?

Placing an order

Orders, deliveries and returns

How should I choose a pair of spectacles?

Can I get advice from you on which frames to choose?

How can I try frames from home?

I don't need to wear glasses - help!

Will wearing a pair of spectacles make me smarter?

Frames

Which frames are compatible with your clip-ons?

Where can I buy a clip-on?

Which frames are compatible with your flip-clips?

Where can I try on the Cubitts + Albam Work Jacket and can I purchase it in store?

How do I return the Cubitts + Albam Work Jacket?

Accessories

Frames and accessories

About our lenses

Additonal lens treatments

Can I change my lens tint?

Coatings

Lens index

Sunglass lenses

Can I change/reglaze my lenses?

Can I order varifocals or bifocals online?

What type of varifocal lenses do Cubitts offer?

How much do varifocals cost?

How do varifocal lenses work?

How do I use varifocals?

How long will it take me to adjust to varifocals?

Varifocals

What are the benefits of your ZEISS lenses?

Why did you partner with ZEISS?

Will my order include ZEISS lenses?

Zeiss lenses

What is Duravision?

What does Blue Light Filter do?

What are photochromic lenses?

Lens coatings and materials

What tints can I have?

How do tints work?

How I can I order tinted lenses?

Lens tints

Should I choose blue light filter?

Should I choose Polarised Sun lenses?

How do I know which lens to choose?

Should I choose Light reactive?

What is a light reactive lens?

What is a blue light filter?

Lens options

Lenses

Understanding sizing

Can my frames be adjusted?

Can I have nose pads added to my frames?

When should I add nose pads to my frame?

Sizing and adjustments

Can I use the service in the US?

I have older frames, can I use the service for these?

I’ve had my frame for less than a year. Can I use the service early?

My frame is broken, will the repair be done at the same time?

Once I receive the email, how long do I have to redeem the service?

Can I send all my frames in at once for a complimentary service?

How long does frame rehab take?

How will I be told about this service?

I’ve had my frame for less than a year. Can I have frame rehab early?

Can I have a frame service for a pair of non-Cubitts frames?

If my lens is scratched, will this be fixed during the service?

Frame rehab

Can you repair a non-Cubitts frame?

Can you repair a Bespoke or Bespoke+ frame?

How long will my repair take?

How much does a repair cost?

My frame is a few years old and has since been discontinued. Can you still provide replacement parts?

My lenses are scratched. Can these be repaired or replaced?

Do I need to book?

Repairs

Can I change the lenses in my own frame?

How much does reglazing cost?

Lens changes

Services

Repairs & services

Can I use my contact lens prescription?

How can I send you my prescription?

How do I get my prescription?

Is it possible to sneeze with my eyes open?

My prescription has a prism. Can you make my lenses?

What do all the terms on my prescription mean?

What is my pupillary distance and why do you need it?

What prescriptions can you cater for?

Prescriptions

Can I get a Cubitts eye examination in the US?

Does it cost me anything to cancel my eye exam?

How do I book an eye exam?

How much do your exams cost?

What happens during an eye exam?

What if I don't know I need an OCT scan? Will you tell me?

What is OCT and what are the benefits?

Which stores offer the OCT scan?

Who should have an OCT scan?

Why are your exams longer than other clinics?

Why can't I use an out of date prescription? My eyesight doesn't seem like it's changed.

Why is the OCT scan longer?

Why should I have an eye exam if my vision hasn't noticeably changed?

Are your prescription sunglasses polarised?

Eye exams

Eye exams & prescriptions

I have forgotten my password

I typed in my password correctly, but it’s saying it’s wrong. Is my account disabled?

I would like to close my account.

Your Cubitts account

About Cubitts Bespoke

How do I order a Bespoke or Bespoke+ frame?

Will I have to pay a deposit?

How long will it take for my Bespoke or Bespoke+ frame to be made?

Can you make spectacles in metal?

How much does a Bespoke or Bespoke+ frame cost?

What colours do you have available?

What if my frame doesn’t fit perfectly?

Can I have my frame made in horn?

Bespoke

Do I have to pay for shipping costs if I make a warranty claim?

How do I make a warranty claim?

What if I have a problem outside of my warranty period?

What is covered under the warranty?

What is your warranty policy?

Does my warranty restart when I receive a replacement product?

Warranty

Can I claim on my insurance?

Can I get an invoice for my insurance claim?

What are your FDA credentials?

Insurance

Warranty & insurance

Who are your stockists?

Are your stores wheelchair accessible?

If I order online, can I collect in store?

Where can I find location and contact details about your stores?

Stores

When did you become certified B-corp?

Why did you choose to be certified B-corp?

B-corp

About Cubitts

All articles

Categories

Orders, deliveries and returns

Frames and accessories

Lenses

Repairs & services

Eye exams & prescriptions

Your Cubitts account

Bespoke

Warranty & insurance

About Cubitts